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Standard Overall Online Policies:
Please be aware that we may, from time to time, have to update our standard overall online policies in whole or in part. Any changes will go into effect on the date posted on the site but will not apply to existing web orders. The new policy will apply to all users of our web site and will replace any prior policies.
During registration the user is asked to give their contact information. This information is used to contact you regarding your order.
Placing Online Orders:
Information will be requested from you when you are placing an order on our site, which is used for billing and shipping purposes only, and is required in order to place and process your order. The information requested includes contact information (name, phone #, email and bill to/ship to address), and method of payment details (credit card number, expiration date and the name as it appears on the card). This contact information is used to get in touch with you if we have trouble processing your order, as well as to verify the credit card against any fraudulent use, for your protection.
oxfordmillsoutlet.com has sophisticated encryption and authentication tools to protect the security of your credit card information, and we will do our best to protect its security on our systems. Specifically, every page in the ordering process that requests credit card information uses Secure Socket Layer (SSL) encryption, which is designed to render information unreadable should anyone try to intercept it. However, we cannot guarantee or warrant the security of any information you transmit to or from our Web site, and you do so at your own risk. To help ensure others will not have access to your credit card information while on our Web site, we urge you to sign off on your account and close your browser window when you have finished your visit, especially if you are using a computer at work, sharing a computer with someone else or are using one in a public place.
Operational Policies and Procedures:
We at Beddington’s Bed & Bath and Oxford Mills will make every effort to ship out your products within 5 business days of receiving your order. If all of the items ordered are available and in-stock, Customer Service will process your order and prepare it for shipping, generally within 5 business days of receiving your order. However, if your items are not in-stock or immediately available at the time of your order they will need to be transferred in from one of our retail locations which could add up to 5-10 additional business days to your delivery. Our order handling charge includes normal parcel post shipping. Surcharges may apply for large or oversized items as well as if you live in an area (certain northern or remote locations) serviced by an air stage point.
We will choose the quickest, most economical method of shipment unless you contact us to do otherwise.
In most cases, your order will be sent via ICS Courier, but can also be UPS, Purolator or Canpar.
Modification/Cancellation of Order:
Please be advised we try our best to ship within 5 business days of receipt of your order if all items are in stock in our warehouse. If we are contacted in regards to a modification or cancellation after 24 hours of having that order placed, we may not be able to accommodate your request. However, if you realize that you made an error immediately after placing an order, call our office and we will make the necessary changes. Please have your order number on hand.
If you have any questions regarding the above, please call 519-342-3026, Monday to Friday, 10:00am to 5:00pm EST or email us at: [email protected]
We will notify you by email within 5 business days if we are temporarily out of stock and cannot supply you with your order.
Special Product Inquiry:
If you are looking for something that is not on our site, please contact us at 519-342-3026, Monday to Friday, 10:00 am to 5:00 pm or email us at email@example.com and we will do our best help you find it.
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Please help us to improve your experience by sending us an email at [email protected] or write to us at:
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