Our 14 DAY RETURN AND EXCHANGE POLICY
Please bring your return into any Oxford Mills or Beddington`s store locations or ship back to our Customer Service Center (see below for address). Product must be in "as new", original condition within 14 days of purchase with your original receipt or order number and with all the packaging. We will gladly Exchange or Refund most purchases.
* some restrictions apply.
- If you do not have your receipt or order number, we will offer to do a receipt search but if we are unable to find the receipt, then we cannot complete the return.
- All refunds will be issued back to your original method of payment unless they are clearance, or on a gift receipt.
- All clearance products will either be exchanged or refunded in the form of a store credit for the amount paid.
- Merchandise returned using a Gift Receipt will either be exchanged or refunded in the form of a store credit for the amount paid.
- For hygienic reasons, we cannot accept returns or exchanges for any product that has been washed, used, or altered in anyway.
- Also, for Hygienic reasons, we cannot offer refunds or exchanges on pillow protectors and mattress protectors unless they are in their original unopened package.
- All face masks, face shields, pillows and mattresses are FINAL SALE.
- Original Shipping fees will not be refunded for online purchases.
If you have any questions or do not have your order number, please call 1-866-229-5668, Monday to Friday, 10 am to 5:00 pm EST or email us at [email protected] and we'll be happy to help.
Please return packages to Customer Service Center:
Oxford Mills
425 Hespeler Road
Unit 1C
Cambridge, Ontario
N1R 6J2
Phone: 1-866-229-5668
Please allow a minimum of 14 days for us to receive, inspect and process your return. If we are able to refund your purchase as received we will reimburse the total value of the merchandise purchased including any Canadian Provincial or Federal sales tax you were charged but excluding any delivery charge(s) including any extra duties or fees. Adjustments to credit cards should appear within two billing cycles.
Miss-shipped orders or damaged/defective goods:
If you have any concerns with your order when received, please contact our Customer Service center 1-866-229-5668, Monday to Friday, 10 am to 5:00 pm EST or email us at
[email protected] ....we're here to help!
